Alhena AI
AI shopping assistant that ecommerce brands install so customers get help finding the right product and checking out, instead of scrolling and searching alone.
🔗 Visit Alhena AI
Description
An online shopper who can't quickly find the right product, or has a question a search bar can't answer, often just leaves instead of buying. Alhena AI is a service brands add to their online store that acts like a knowledgeable salesperson would in person — a customer describes what they need in plain language, and the assistant guides them to the right product, answers questions, and helps them complete a purchase, all inside a conversation. Alhena AI covers conversational product discovery and recommendations, voice AI and concierge-style support, revenue analytics on assistant-driven sales, review and social-commerce management, and "AI Visibility" tracking of how a brand shows up when customers ask ChatGPT, Gemini or Perplexity about products. It integrates with 200+ ecommerce and support tools (Shopify, Zendesk, Salesforce, Klaviyo) and is designed to ground its answers in a brand's actual verified product data rather than making things up.
💬 Our review
The short version: Alhena AI is a B2B tool sold to retailers, not a consumer shopping app — it's the AI layer behind the scenes when a beauty or fashion brand's website suddenly gets noticeably better at helping you find the right product, and its named customer list (Victoria Beckham, Tatcha, Unilever) spans real, recognizable retail brands.
The "AI Visibility" feature — tracking how a brand appears when someone asks ChatGPT or Perplexity for product recommendations — is a genuinely forward-looking addition that most competitors in this specific niche don't yet offer, addressing a real and growing concern for retail brands as more shopping research happens through AI chat rather than search engines. Explicitly grounding responses in verified product data (rather than letting a general LLM improvise about a product it doesn't actually have accurate details for) is the right design choice for ecommerce, where a hallucinated product claim creates a real customer-trust and returns problem. The honest caveat: the company's own case-study numbers (a wide range of specific conversion and AOV lift percentages per customer) are self-reported without disclosed methodology, standard caution for this category, and the rebrand from Gleen AI in 2025 means its brand history and reviews are somewhat split across two names — worth checking recent reviews specifically under the Alhena name rather than older Gleen-era feedback.
💰 Pricing
📊 Global score
🤖 AI-enriched data
Pros
"AI Visibility" tracks brand presence in ChatGPT/Gemini/Perplexity product recommendations
Responses grounded in verified product data rather than free-form AI guessing
200+ ecommerce/support integrations (Shopify, Zendesk, Salesforce, Klaviyo)
Named recognizable retail customers (Victoria Beckham, Tatcha, Unilever)
Cons
Case-study conversion/AOV figures are self-reported without disclosed methodology
Brand history split across a 2025 rebrand (formerly Gleen AI), review continuity affected
Overage pricing per conversation can add up at high traffic volume
❓ Frequently asked questions
- Is Alhena AI something I use directly as a shopper, or a business tool?
- It's a B2B tool that ecommerce brands install on their own site — as a shopper, you'd experience it as an AI assistant helping you find products on a retailer's website, not as a separate app you sign up for.
- What is 'AI Visibility'?
- A feature that tracks how a brand's products show up when customers ask AI chat tools like ChatGPT, Gemini or Perplexity for recommendations — a newer concern as more shopping research moves from search engines to AI chat.
- Does the AI ever make up product information?
- It's designed to ground its answers in a brand's actual verified product data rather than improvising, which matters for avoiding hallucinated claims that could mislead a customer.
- Is it worth the money compared to alternatives?
- For a mid-size-or-larger ecommerce brand, the conversation-based pricing scales with actual usage, and the AI Visibility feature addresses a genuinely emerging need — validate the specific conversion-lift claims against your own traffic in a pilot rather than assuming another brand's case-study numbers apply directly.
- Which tool should you pick for your case?
- Ecommerce brand wanting conversational shopping assistance plus AI-search visibility tracking: Alhena AI.